TELECOMMUNICATION FEATURES

Standard features

Choose your business number


Virtual number

Add multiple phone numbers and extensions to receive calls from anywhere, anytime.


Toll free number

Increase your brand’s recognizability by letting your callers reach out to you for free.


Local numbers

Extend your business’s local presence by reaching out to regional customers.


Vanity numbers

Increase brand recall by publishing a phone number that is easy to remember.


Port existing number

Retain your existing phone number to ensure you do not lose any business traffic.

Analyze your business’s call traffic


Call recording

Analyze each customer conversation to understand the requirements of your callers.


Call tracking

Track and monitor all your business calls to ensure you do not miss any potential leads.


Push reports

Get detailed analytical reports of your business calls via an SMS or email.


Live dashboard

Monitor the number of calls connected and missed by each department in your organization.


Live call info

Get ongoing call details for each incoming phone call directly on the web panel.


Performance reports

Analyze your business’s daily call traffic and measure the performance of your agents on calls.

Connect your callers to the right agent


Multi level IVR

Customise and create an IVR to project your business as big and professional.


After hours call routing

Receive calls even when you are not in office to stay available for your callers 24*7.


Live call transfer

Transfer calls without disconnecting ongoing calls to enhance your callers’call experience.


Voicemail facility

Attend to your missed calls and customer queries even after working hours.


Intercom facility

Transfer calls to agents through extension dialing to improve your internal communication.


Call forwarding

Forward business calls instantly to reduce the waiting time of your callers.


Sticky agent

Assign callers to specific agents to resolve customer queries instantly.


Data export

Export log data to analyze the call performance of your agents on calls.

Additional features


Notifications

Get notified about important updates to improve your business’s internal communication.


Remarketing

Remarket your existing and potential customers to increase repeat purchase.


CRM integration

Integrate your existing CRM with TRPS to access your call logs from one place.


SSL security

Secure communications between the web browser and server through data encryption.


Conversation notes

Add notes while talking to a customer to ensure you do not miss any important information.


Block callers

Weed out unnecessary callers or contacts by blocking them directly from the web panel.


API integration

Integrate your application via TRPS’s public API to pull the data that you require.


Click to call

Make outbound calls directly from the web panel to follow up with your missed calls


On hold Music

Keep your callers’ entertained while you are forwarding or transferring their call to agents.


Role based panel

Assign each pro user with a distinct role to enable and disable certain permissions.


Custom sender id

Send messages to your customers using your business name to increase brand awareness.


Custom main greeting

Greet your callers with a welcome message to personalize their call experience.


Existing phone

Receive customer calls on your existing mobile phones and landline devices to save cost.


Web call

Make outbound calls directly from your web panel to follow up with your missed calls.